Booking and cancelling appointments with Rowe Avenue Surgery, Peacehaven Repeat Prescription ordering at Rowe Avenue Surgery Online Prescription Services Health advice for patients of Peacehaven Child Immunisations - Rowe Avenue health Centre, Peacehaven
› Need an appointment? › Repeat Prescriptions › Online Prescriptions › Health Advice Pages › Child Immunisations

Do you really need to see a Doctor or Nurse at the surgery? Please check our 'self help' guide first ...

Appointments are given for the named person only. When booking, you may express preference for a GP but subject to availability, you may be offered an alternative GP or health professional.

You can now book/cancel appointments on line - Contact the Surgery for a login and password

Repeat prescriptions take up to 2 working days to process so please hand in your request at least 3 days before you need your medication renewed.

If your prescription is sent directly to a chemist of your choice, please allow an additional day for them to dispense the medication. We do not accept repeat prescription requests over the telephone. Please send your request by post or email or drop it in to the surgery in person.

Rowe Avenue Surgery now offers online repeat prescription ordering as an additional service to our patients. 

You will need a user name and password in order to access this facility.

Please attend the surgery to apply for a login and password.

If you are already registered for this service please log in here to use the system 

Our website contains a number of pages of health advice and links to a number of external websites.

Remember that all advice is intended solely for registered patients of Rowe Avenue Surgery and that it should not be used a substitute for seeking advice from your GP.

If in doubt book a consultation with your doctor.

Please see this section for important advice on the recommended schedule for child immunisation from birth through to 18.

REMEMBER - missing MMR vaccination puts your child and your community at risk of diesease

If you are under 35 years of age and have not had your MMR vaccination please make an appointment at our Surgery.

take the one you health quiz

What do you want to do?

use the icons below to find some of our most important sections of the Rowe Avenue Surgery website:

how to book an appointment Ordering repeat Prescriptions view surgery hours contact details registering as a patient our nhs clinics and services
Book/cancel appointment Order a prescription View surgery hours See contact details Register/change details View NHS clinics/services

About Rowe Avenue Surgery

The practice has been in existence in Rowe Avenue for over 25 years. In December 2000 the surgery was rebuilt, doubling in size and providing the doctors, staff and patients with a larger, modern building suitable for the needs of a growing practice. We aim to provide a high standard of patient healthcare. Our team of dedicated staff are committed to continually seeking ways to improve the care we offer. Our surgery has full disabled access and facilities. Our waiting room, consulting rooms and treatment rooms are all on the ground floor and have been built specially to allow wheelchair access. If you need assistance to walk to the consulting rooms, our receptionists will be pleased to help.

Primary care extended access survey 2017

Rowe Avenue Surgery is a member of the High Weald Lewes Havens (HWLH) Commissioning Group. HWLH CCG are considering how best to deliver extended access to GP services across Lewes, Uckfield, Crowborough, Peacehaven and Newhaven to meet the needs of our population.

HWLH CCG would like to find out patient views on improving access to GP appointments/primary care services in evenings and at weekends. Taking this survey will give you the opportunity to tell us about when you would like to be able to access GP appointments, about the kind of services you might want to use seven days a week, about where you’d be willing to travel to access them and alternatives to face to face consultations.

The survey will take around 5-10 minutes to complete and is anonymous. The survey can be downloaded in PDF format and the filled out copy returned via Freepost to: Freepost QUALITY HEALTH or you can take the survey online.

Walk in services and minor injuries unit at  Lewes Victoria Hospital

Lewes Victoria Hospital runs a minor injury unit which serves people who live in Ditchling, East Sussex, Lewes, Newhaven, Peacehaven, Ringmer and Saltdean. The hospital is located on Nevill Road, Lewes, East Sussex, BN7 1PE. The unit is open from 8am to 8pm every day, and X-ray is available from 9am to 5pm Monday to Friday. Tel: 01273 474153 / 402504

The unit provides advice in person or by telephone, and its walk-in clinic can treat cuts, sprains and other less serious injuries such as eye infections. In the case of a medical emergency you should to go to your local accident and emergency (A&E) department, not a walk-in clinic

ONE YOU

A new integrated healthy lifestyle service is replacing the stop smoking, adult weight management and health trainers services.  All clients will receive a holistic health assessment, followed by a bespoke programme of help and support than can include advice on losing weight, stopping smoking, getting active and eating a healthy diet.  

National Diabetes Audit

We are taking part in an important national project about diabetes care and treatment in the NHS.  The project is called the National Diabetes Audit (NDA). To take part we will share information about your diabetes care and treatment with the NDA.  The type of information and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.  For further information about how your information is used please see the NDA fact sheet

Activities for older and vulnerable people in Peacehaven

Please see this PDF poster for a list of activities available in the local area for older and vulnerable adults.

Care for the Carers

If you think you have care and support needs, you have a right to a free needs assessment from Adult Social Care. You can ask for this even if your finances are too high or your needs are too low to qualify for help.

To find out more please contact Adult Social Care Direct on  0345 60 80 191.  There is also lots of information available at www.eastsussex.gov.uk/socialcare

If you look after someone, your right to a needs assessment is now the same as the person you care for. 

CARE FOR THE CARERS can be contacted for further information on 01323 738390 or email: info@cftc.org.uk

SCDA have received funding  and set up a scheme LET'S GET WORKING! which supports people with long-term health issues and disabilities.

If this is you and you are unemployed and aged 16 or over please contact them.  They can help you take the next steps towards volunteering, working and getting involved in your local community.  They also help you to access debt, housing and benefit advide.  They provide a FREE and friendly service.  Home visits are available.  Ask you GP For a referral or call  01273 519112 or email letsgetworking@sussexcommunity.org.uk

 Don't abuse A&E services

Accident and Emergency (A&E) departments are for critical or life-saving situations. For less severe problems there are a number of other local services available where you can go - please see this leaflet for more details (PDF)

Please help reduce medicine waste

Check your stock at home before ordering more

  • Don’t tick it on your repeat slip if you don’t need it
  • Talk to your pharmacist if you have any questions about your medicines Unwanted dispensed medicines returned to the pharmacy after they have been taken away from the building cannot be reused again for other patients, even if they are new, because of safety issues. The only way pharmacies can reuse medicines is if you check your prescription bag whilst still inside the pharmacy, returning any unwanted medicines back to the pharmacist before you leave

Staff and patient policy

It is our policy to be understanding of the difficulties and stresses our patients are under when they telephone or come to the surgery. We are tolerant and supportive, providing confidential interviews as required and doing all we can to ensure that they can get the treatment they perceive that they need and the time they need it.

It is our policy to make patients feel that they receive a personal service by meeting and greeting our patients by making eye contact and acknowledging them when they arrive and to answer the telephone by greeting with good morning/afternoon and stating our first name.

Within this policy we also expect our patients to behave reasonably and we do not tolerate bullying or aggressive behaviours of any kind . It is our policy to monitor all behaviours that are considered abusive, to warn patients who are abusive that we will take action and to ban patients that continue to behave badly.

Online services

Rowe Avenue Surgery now provides on line services to our patients. Patients can now:

  • Book, view, amend, and cancel appointments on line
  • Order REPEAT prescriptions for medication and appliances on line
  • Request detailed coded information of their GP record

If you have not already registered at the practice for online service you will need to produce the following documents in person at the practice:

  • Photo Identification such as passport or driving licence
  • Proof of residency such as a utility bill or bank statement

Please contact the surgery for any further information and we will happy to assist you in this process

Practice booklet

Patients can now download our practice booklet by visiting www.practicebooklet.co.uk/rowe. You can also now add our practice booklet to your mobile apps by collecting a card from the practice with the QR Code to scan to your mobile phone.

What is a Patient Participation Group?

 

We are encouraging patients to give their views about how the practice is doing.  We would like to find out the opinions of as many patients as possible and are asking patients to provide their email addresses so we can contact you periodically.  We intend to create a virtual patient participation group, fully represented by a cross section of our patient population.  We aim to involve patients in making decisions relating to our services.  We will agree priorities, review and feedback and produce action plans.

If you are interested in joining our group please contact the surgery for an application form or alternatively contact us with your email contact details.

Free transport - need help getting to your GP?

A new free non-emergency service has been launched for our patients - For bookings, registration & enquiries please phone 01273 612332 email: info@ctla.org.uk CTLA offer free transport from your GP Practice, Lewes Victoria Hospital, Meadow lodge, School Hill Surgery, Newhaven Rehabilitation and Polyclinic.  Free door to door service, wheelchair and pushchair friendly and easily accessible minibus. The service runs Monday to Friday 08:00 - 18:00.  Collects from your home to all the GP Practice.

Average GP earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and that the required disclosure is shown below. It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in Rowe Avenue Surgery in the last financial year (2015-16) was £67,408 before tax and National Insurance.

This is for 2 Full time GPs, 1 part time GP, 1 salaried GP and 1 Locum GP who worked at the practice for more than six months.

Fit for work

Fit for work - aims to complement the service your GPs provide to patients by offering expert and impartial advice to help employees stay in work - please visit http://fitforwork.org/general-practitioner

Read reviews of Rowe Avenue Surgery / leave a review

The website www.iwantgreatcare.org lets patients leave reviews of GP Surgeries, Hospitals, Dentists, Pharmacies, Nursing homes etc.. To read reviews of Rowe avenue Surgery or to leave your own review please visit https://www.iwantgreatcare.org/gpsurgeries/rowe-avenue-surgery

Improving practice questionnaire

Survey ResultsThe surgery conducted an Improving Practice Questionnaire. We would like to thank all 128 patients who filled out the survey, the results of which will help us form an action plan to improve our services. Please click on the links below to view more information about the survey:

Poster overview of questionnaire findings (PDF)
Full questionnaire report (PDF)
PPG report on questionnaire results (PDF)

The PPG report can be downloaded as a PDF File

World Pay machine

As of July 2017 the surgery is now set up with a World pay machine which means patients now have the option to pay for private medical reports/vaccinations by card.  We accept all Mastercards, VISA, Maestro, Diners Club international, Union pay and JCB Cards.  Patients can also pay over the telephone.  We also still accept Cheques and Cash.

 Health in mind

Practical help for adults 18 years and over dealing with emotional or psychological difficulties such as stress, anxiety, depression.

Telephone: 0300 00 130 (Monday to Friday 9am to 5pm). Website: www.healthinmind.org.uk

 STAR -  East Sussex drug and alcohol recovery service

Telephone: 0300 30 38 160. Website:  www.safeineastsussex.org.uk/alcohol-help.html

 Minor surgery

Any patients the Doctor decides require minor surgery please give your name and details to reception who will add you to our waiting list.  

All minor surgery patients will now be referred to the dermatology service at School Hill Surgery, Lewes.

Contraception implants

Doctor Myers has clinics for contraception implants. Please book at our reception desk.

Maternity self referral

Maternity self referrals are going electronic from December 2016

To register your maternity care at either The Royal County Hospital, Brighton or The Princess Royal Hospital, Haywards Heath all you need to do is  go to  My Pregnancy Matters and fill in the form and click send - that's it!  You are now able to contact your community midwife for your first booking appointment.

Do we have an up to date mobile number for you?

Please help us to help you. If we have your mobile number and your permission, we can remind you when you have an appointment booked by sending you an SMS text message. This saves wasted appointments and gives you the service you expect. Please up date your mobile number today and other personal details using our change of details form (PDF)

Training practice

We are pleased to advise that we have been accredited to train doctors intending to become general practitioners. Sometimes the registrar may wish to video record their consultation. Your permission will always be requested beforehand. If you would rather not have your consultation videoed please let reception know.  As from 6/8/2017 we welcome Dr Blair Dunlop to our practice as part of his GP Training programme.  Dr Dunlop will be with us for the next 4 months.

We are also from August 2017 hosting Physician Associates who will be supervised by a Senior Doctor.  They will trained under the medical model and learn to assess, diagnose and manage patients.  We are pleased to welcome Francesca Davies-Meyer who will be will us every Thursday for the next year and work under the direct supervision of Dr Byrne, learning how to take a medical history.  All physician associates are biomedical science or healthcare graduates and part of a rapidly expanding healthcare profession.  Please let the receptionist know if you are not happy with Francesca sitting in at your appointment.