Do you really need to see a Doctor or Nurse at the surgery? Please check our 'self help' guide first ...
Appointments are given for the named person only. When booking, you may express preference for a GP but subject to availability, you may be offered an alternative GP or health professional.
You can now book/cancel appointments on line - Contact the Surgery for a login and password
Repeat prescriptions take up to 2 working days to process so please hand in your request at least 3 days before you need your medication renewed.
If your prescription is sent directly to a chemist of your choice, please allow an additional day for them to dispense the medication. We do not accept repeat prescription requests over the telephone. Please send your request by post or email or drop it in to the surgery in person.
Rowe Avenue Surgery now offers online repeat prescription ordering as an additional service to our patients.
You will need a user name and password in order to access this facility.
Please attend the surgery to apply for a login and password.
If you are already registered for this service please log in here to use the system
Our website contains a number of pages of health advice and links to a number of external websites.
Remember that all advice is intended solely for registered patients of Rowe Avenue Surgery and that it should not be used a substitute for seeking advice from your GP.
If in doubt book a consultation with your doctor.
Please see this section for important advice on the recommended schedule for child immunisation from birth through to 18.
REMEMBER - missing MMR vaccination puts your child and your community at risk of diesease
If you are under 35 years of age and have not had your MMR vaccination please make an appointment at our Surgery.
What do you want to do?
use the icons below to find some of our most important sections of the Rowe Avenue Surgery website:
Accident and Emergency (A&E) departments are for critical or life-saving situations. For less severe problems there are a number of other local services available where you can go - please see this leaflet for more details (PDF)
ROWE AVENUE SURGERY STAFF AND PATIENT POLICY
It is our policy to be understanding of the difficulties and stresses our patients are under when they telephone or come to the surgery. We are tolerant and supportive, providing confidential interviews as required and doing all we can to ensure that they can get the treatment they perceive that they need and the time they need it.
It is our policy to make patients feel that they receive a personal service by meeting and greeting our patients by making eye contact and acknowledging them when they arrive and to answer the telephone by greeting with good morning/afternoon and stating our first name.
Within this policy we also expect our patients to behave reasonably and we do not tolerate bullying or aggressive behaviours of any kind . It is our policy to monitor all behaviours that are considered abusive, to warn patients who are abusive that we will take action and to ban patients that continue to behave badly.
Rowe Avenue Surgery now provides on line services to our patients. Patients can now:
Book, view, amend, and cancel appointments on line
Order REPEAT prescriptions for medication and appliances on line
Request detailed coded information of their GP record
If you have not already registered at the practice for online service you will need to produce the following documents in person at the practice:
Photo Identification such as passport or driving licence
Proof of residency such as a utility bill or bank statement
Please contact the surgery for any further information and we will happy to assist you in this process.
About Rowe Avenue Surgery
The practice has been in existence in Rowe Avenue for over 25 years. In December 2000 the surgery was rebuilt, doubling in size and providing the doctors, staff and patients with a larger, modern building suitable for the needs of a growing practice. We aim to provide a high standard of patient healthcare. Our team of dedicated staff are committed to continually seeking ways to improve the care we offer. Our surgery has full disabled access and facilities. Our waiting room, consulting rooms and treatment rooms are all on the ground floor and have been built specially to allow wheelchair access. If you need assistance to walk to the consulting rooms, our receptionists will be pleased to help.
Patients can now download our Practice booklet by visiting www.practicebooklet.co.uk/rowe - This is currently being updated January 2017 - Leigh Burgess, Practice Manger.
You can also now add our Practice booklet to your Mobile app by collecting a card from the Practice with the QR Code to scan to your mobile phone.
What is a Patient Participation Group?
We are encouraging patients to give their views about how the practice is doing. We would like to find out the opinions of as many patients as possible and are asking patients to provide their email addresses so we can contact you periodically. We intend to create a virtual patient participation group, fully represented by a cross section of our patient population. We aim to involve patients in making decisions relating to our services. We will agree priorities, review and feedback and produce action plans.
If you are interested in joining our group please contact the surgery for an application form or alternatively contact us with your email contact details.
Free Transport - Need help getting to your GP?
A new free non-emergency service has been launched for our patients - For bookings, registration & enquiries please phone 01273 612332 email: firstname.lastname@example.org CTLA offer free transport from your GP Practice, Lewes Victoria Hospital, Meadow lodge, School Hill Surgery, Newhaven Rehabilitation and Polyclinic. Free door to door service, wheelchair and pushchair friendly and easily accessible minibus. The service runs Monday to Friday 08:00 - 18:00. Collects from your home to all the GP Practice.
Average GP Earnings
NHS England require that the net earnings of doctors engaged in the practice is publicised - the required disclosure is shown in this PDF file
Royal Sussex County Hospital Redevelopment Patient and Public Design Panel
The surgery conducted an Improving Practice Questionnaire. We would like to thank all 128 patients who filled out the survey, the results of which will help us form an action plan to improve our services. Please click on the links below to view more information about the survey:
Wave leaiure 12 week group weight loss programme at the local leisure centre, helping you to make changes to your lifestyle and patterns of thinking to help patients improve health, well being and lose weight.
To find out if Re Balance is for you please call 08452 160 120
Dr Nathan Estall will be working with us for the next 12 months - until August 2017 under the supervision of Dr Liam Byrne
Dr Sarah Spencer will no longer be returning to Rowe Avenue surgery at the end of her maternity leave. Dr Spencer will be working at a surgery closer to home and we wish her all the best for the future.
Any patients the Doctor decides require minor surgery please give your name and details to reception who will add you to our waiting list. Dr Spencer is now on maternity leave and will be returning to us sometime this year - 2017
Janet Byrne - our Nurse Manager has now taken over the minor surgery list - as of November 2016
Minor Eye problems - IF you have a recent problem with your eyes or visual disturbance - you can be assessed and treated by our local Minor eye condition service - Ingram & Schofield, 224 South Coast Road, Peacehaven BN10 8JR Tel: 01273 582549
We are pleased to announce Jess Stuart has now taken over the role of medical secretary - January 2017
Doctor Myers has clinics for contraception implants.Please book at Reception desk.
Maternity Self Referral
Maternity self referrals are going electronic from December 2016
To register your maternity care at either The Royal County Hospital, Brighton or The Princess Royal Hospital, Haywards Heath all you need to do is:
You are now able to contact your community midwife for your first booking appointment!
Do we have an up to date mobile number for you?
Please help us to help you. If we have your mobile number and your permission, we can remind you when you have an appointment booked. This saves wasted appointments and gives you the service you expect. Please up date you mobile number today. change of details form (PDF)
Extended Hours Clinics Now Available
The practice is pleased to announce that extra clinics are being held on Monday, Tuesday, Wednesday and Thursdays . The appointments are pre-bookable and priority will be given to patients whose working hours make it difficult to come during the week. The practice will not be open for routine enquiries during these clinics.
Monday and Wednesday evenings 6.30pm - 7.15pm and Tuesday and wednesday 7:30 to 8am and Thursday mornings 7:00 to 8 am.
Fast Track Arrivals System
We have a fast track Arrivals System in the waiting room. This means there is no need to queue at the desk once you have arrived for your appointment, simply use our Touch Screen System to book yourself in.
We are pleased to advise that we have been accredited to train doctors intending to become general practitioners. Sometimes the registrar may wish to video record their consultation. Your permission will always be requested beforehand. If you would rather not have your consultation videoed please let reception know.